Frequently Asked Questions
Everything you need to know about your Brantano shopping experience.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days. Once your order is dispatched, you will receive a tracking number via email to monitor your parcel's progress.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags are attached and the box is undamaged for a full refund.
Can I exchange an item for a different size?
Yes, we offer free exchanges for different sizes of the same style, subject to stock availability. Simply initiate an exchange through our online returns portal.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.
How can I check if a specific store has an item in stock?
You can use the 'Check Store Availability' tool on any product page. Simply enter your postcode to see the stock levels at your nearest Brantano location.
Do you offer international shipping?
Currently, we ship to addresses within the UK and selected European countries. Shipping costs and delivery times vary depending on the destination.